Privacy Policy

Information We Collect

When you create an account or engage with our platform, we collect personal details that are necessary to provide our services. This typically includes your full name, date of birth, email address, residential address, telephone number and payment information. We only request information that is relevant and proportionate to the activity being undertaken.

In addition to information you actively provide, our systems automatically gather certain technical data. This may include your IP address, browser type and version, operating system, pages visited, time spent on the site and other usage statistics. Such data helps us understand how our platform is used and allows us to improve the overall experience.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it enables us to create and manage your player account, process deposits and withdrawals securely, and deliver customer support when needed. Your data also allows us to comply with legal and regulatory obligations, including age verification and responsible gambling requirements.

Where you have given consent or where we have a legitimate interest, we may use your information to personalise your gaming experience, inform you of new games or features, and send promotional offers that we believe may be of interest. You can adjust your marketing preferences at any time through your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who perform functions on our behalf, such as payment processors, identity verification agencies, hosting providers and customer support platforms. All such partners are contractually bound to maintain the confidentiality and security of your data.

We may also disclose information where required to do so by law, for example to regulators, law enforcement agencies or licensing authorities when we are legally obliged to cooperate. In the event of a business transfer or merger, your data may be passed to the new operators under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. These technologies help us remember your login details, understand your preferences, analyse site traffic and detect fraudulent activity. You may adjust your cookie settings through your browser; however, disabling certain cookies could affect the functionality of the site.

Data Security

We take the security of your personal information seriously and employ industry-standard technical and organisational measures to protect it. This includes encryption of sensitive data, secure servers, access controls and regular security reviews. While we strive to protect your information, no online system can guarantee absolute security, and you should always use strong, unique passwords and keep your account details confidential.

Your Rights

You have several rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of any inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to particular types of processing or withdraw consent where it has been given.

To exercise any of these rights, please contact our customer support team using the details available on the website. We will respond to your request within the timeframes required by applicable law and will ask for proof of identity to protect your information from unauthorised access.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the need for retention ends, we securely delete or anonymise the information in accordance with our data retention procedures.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. Any material changes will be notified by posting the revised policy on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please do not hesitate to contact our support team through the live chat facility or by email using the contact information provided on the website. We are committed to resolving any privacy-related matters promptly and transparently.